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What You Need to Know Before You Play

These legal terms set out how hoki180 operates, what you agree to when you open an account, and how we handle your data — including transactions made through DANA, OVO, and GoPay.

Jurisdiction-Dependent AccessAccount Eligibility ConditionsDANA, OVO, GoPay Policy ContextData Retention StandardsYour Rights as an Account Holder
hoki180 What You Need to Know Before You Play
LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Matter

If you have a question about your rights under our terms, a data request, or a concern about how a transaction was handled — including one via OVO or GoPay — our support team handles these directly. Reach us through the channels below and we will route your query to the right team.

Live Chat Start a live chat session from the account page. Describe your legal or policy query and we will connect you with the right team member to assist.
Email Support Send detailed policy or data requests by email. Include your account ID and the specific clause or transaction reference so we can respond accurately and quickly.
Account Help Centre Our Help Centre carries policy summaries, account eligibility conditions, and wallet-specific legal context for DANA, OVO, and GoPay account holders.
HOW WE HANDLE YOUR DATA

Security, Retention and Your Account Rights

We handle account data with a consistent set of practices across registration, transactions, and account closure. Here is how the main areas work — data handling, cookies, account security, and how to request changes or access your records.

Data Handling

Account data — including identity details and payment records from DANA, OVO, GoPay transactions — is held securely and used only for account operation, fraud prevention, and legal compliance.

Cookies and Tracking

We use session cookies to keep your account login stable and analytics cookies to understand how pages are used. You can adjust cookie preferences through your browser settings at any time.

Account Security

Account access is protected by password and OTP verification at login. We recommend using a unique password and verifying your mobile number to keep your account secure against unauthorised access.

Data Requests and Changes

To request a copy of your data, correct inaccurate records, or close your account, contact us via live chat or email with your account ID. We process these requests in line with applicable data regulations.

Common Legal Questions from Account Holders

These are the questions we hear most often about account eligibility, data rights, and how our terms apply to wallet-based transactions in Indonesia.

Eligibility depends on local law where you are located. It is your responsibility to confirm that accessing hoki180 is lawful in your region before opening an account.

Yes. Our platform terms apply to all account transactions, including those processed via DANA, OVO, and GoPay. Each wallet provider also has its own separate conditions that apply to your wallet account.

Contact us by live chat or email, include your account ID, and specify what data you need. We will process your request in line with applicable data protection requirements.

You may request account closure and data deletion through our support team. Some data must be retained for legal and fraud-prevention obligations, but we will explain exactly what applies to your account.

We update these terms when needed and notify account holders where required. Continuing to use your account after an update means you accept the revised version. We recommend checking this page periodically.

Reach our support team via live chat or email with your account ID and a clear description of the concern. We review data-handling complaints and respond with a formal outcome.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.