Reference

How hoki180 Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you use hoki180, how we store it, and who we share it with — no vague language, no surprises.

Account data protectedDANA, OVO, GoPay wallet details handled securelyNo data sold to third partiesYou can request access or deletionIndonesia-region policy
hoki180 How hoki180 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Secure Data Storage Account data is stored using SSL encryption in transit. Access to stored records is restricted to authorised personnel only, and login activity is logged for audit purposes.
Cookie Use on the Platform We use session cookies to keep you logged in and preference cookies to remember your wallet choice — DANA, OVO or GoPay — across visits. You can clear cookies via your browser settings.
Retention and Deletion Active account data is retained while your account remains open. After closure, records are kept only as long as required for legal or dispute resolution, then deleted or anonymised.
Your Right to Access and Correct You can request a copy of the personal data we hold on your account, ask us to correct inaccurate details, or request deletion where local law and our compliance obligations permit.
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Team online

Live Chat Support

Open the live chat window inside your account dashboard to raise a privacy question directly. Our support team can log a data access or deletion request on your behalf.

Email Privacy Request

Send a written request to our support email address from the address registered on your account. Include your account ID so we can locate your data record quickly.

Account Settings Path

Some data preferences — such as marketing communication opt-outs — are managed directly inside your account settings page without needing to contact support at all.

Common Questions About Your Privacy at hoki180

If something in this policy is unclear, the answers below cover the questions we hear most often. For anything not listed here, reach us via live chat or email from your registered address.

We collect your name, email, phone number and the payment method you link — such as DANA, OVO or GoPay. Device and session data is also logged automatically at account creation.

We do not sell your data. We share limited information with payment processors like DANA, OVO and GoPay only to verify transactions, and with service providers who operate under strict data agreements.

Send a request via live chat or email from your registered address, including your account ID. We will respond with the details of what personal data we currently hold for your account.

Yes. Submit a deletion request through our support channels. We will process it where local law and our legal obligations permit — some records must be retained for compliance reasons.

We use session cookies for login continuity and preference cookies to remember your wallet choice. You can disable non-essential cookies in your browser settings at any time.

After account closure, we keep records only as long as required by applicable law or for dispute resolution. Once that period ends, your data is deleted or fully anonymised.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.